SBS has implemented organisation-wide customised Six Sigma quality programme to further enhance service delivery. This encompasses various elements of six sigma and TQM principles, and applies it in customized form to our processes, structured to each client.

• Use of checklists in each process ensures that all the processes conform to Standard Operating Procedure



• Review for Quality



• Our experience across processes and client feedback are used in suggesting process improvements



• Continual operations review by Senior Team



• Regular Management Review Meetings

In case of any error, root cause analysis is carried out. Corrective and preventive action is taken using D7 approach to make the process more robust.